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Frequently Asked Questions

Frequently Asked Questions

Maintenance

Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.

We encourage our residents to place a work order through the online resident portal on our property website. You can also stop by the leasing office during business hours to place your work order.

All work orders are responded to within 24 hours, depending on the nature of the work order, we try to have all completed within 24 hours but some can take up to 72 hours to resolve.

No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.

If you are locked out, you will need to contact a locksmith for assistance after hours. If it happens during office hours, contact the office for assistance.

You are allowed to decorate your apartment home, however no permanent changes can be made without written consent of management. Any damages will be taken out of your deposit upon move out.

EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.);

Community Information & Amenities

Coming soon, clubhouse, dog park and fitness center. Beautiful pool, hot tub, sports court, laudnry care center and fire pit area.

Open lot parking is available.

No. Some apartments will come equiped with washer/dryers.

Yes, we are pet friendly.

$300 pet fee per pet, $25 per month pet rent per pet

We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; The owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Akita, Argentinian Mastiff, Bullmastiff, Doberman Pinscher, German Shepherd Dog, Mastiff, Neapolitan Mastiff, Pit Bull, Pit Mix and Rottweiler. Others may be added.

Our stainless appliances set include dishwasher, stove, refrigerator, and microwave and/or vent hood.

Dumpsters are located in the parking lot.

Moving boxes need to be broken down and can be disposed of in the dumpster areas

Pest Control comes as needed.Please submit a request to get added to the list.

The property does not accept packages at this time. Amazon lockers coming soon.

We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; Owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Pit Bull, German Shepard, Doberman, Rottweiler, Akitas, and Mastiffs. Others may be added. Owner may also restrict size and weight.

Our stainless appliances set include dishwasher, stove, refrigerator, and microwave and/or vent hood.

Admin

No, there is no cost to take a tour. You will need to set up an appointment that works best for you.

You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!

Application process can vary, but usually takes from 1-3 business days.

Fees and specials may vary daily. The security deposit is determined based on your background check. Contact the office for our daily price quote to learn more.

Payments are only accepted through our online portal.

Payments are only accepted through our online portal.

Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.

No, we do not offer furnished apartments. We do furnished guest rooms available.

Utilities

No, utilities are not included in your rent amount.

There is not need to set up your utilities. The property will bill you back all usage. This will be paid with rent.

Occasional overnight guests are welcome. However, we do not allow guest to stay longer than 14 total nights per month.

A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying the termination fee.

Location

Vancouver Mall, Regal Cinema, Round One Entertainment, Restaurants and more.

Vancouver School District

IKE Memorial Dog Park 3.5 miles away.

Vancouver Mall, Target, and Safeway.

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