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FAQ

FAQ

General

At AVIA Lofts on Parkway in Vancouver, WA, after-hours maintenance emergencies are urgent issues that may affect resident safety, essential services, or cause damage to the apartment community. Examples may include:

  • No electricity throughout the apartment
  • No water throughout the apartment
  • No heat during severe cold weather, generally when the outside temperature is below 45°F and the interior apartment temperature is 65°F or below
  • No air conditioning during extreme heat, where applicable, generally when the exterior temperature is above 85°F and the apartment will not cool below 80°F
  • Refrigerator not cooling
  • Water entering the apartment or active flooding
  • Electrical sparks or a potential fire hazard
  • A non-working toilet in an apartment with only one bathroom
  • Situations where resident safety is at risk, such as a break-in with damaged locks or windows
  • Standing ice in parking areas, sidewalks, breezeways, or stairs

For non-urgent maintenance requests, residents should submit a work order through the online resident portal or contact the leasing office during regular business hours.

Neighborhood

Walnut Grove is considered one of Vancouver's most convenient residential areas, offering an ideal blend of urban connection and relaxed Northwest living. AVIA Lofts on Parkway is in this neighborhood, which is highly sought after for its immediate proximity to premier shopping at Vancouver Mall and its smooth commuter access to the greater Portland area.

  • Bagley Downs

    Located just west of the community, this densely populated neighborhood features a mix of multi-family housing and single-family homes, anchored by the Jim Parsley Community Center and expansive wetlands at Bagley Park.

  • Airport Green

    A well-established residential area to the east that was primarily developed in the 1980s and 1990s, offering quiet tree-lined streets and a mix of single-family residences and duplex units.

  • Arnada

    One of Vancouver's oldest neighborhoods situated near the city center, known for its traditional atmosphere, vintage homes, and direct bicycle routes that connect residents to downtown services.

The area surrounding Vancouver Mall serves as a vibrant commercial and residential hub that provides residents with unparalleled walkability to everyday essentials.

  • Premier Retail Access

    Living in this district means being just steps away from over 140 shops and restaurants at Vancouver Mall, one of the region's largest shopping destinations.

  • Centralized Regional Connectivity

    The neighborhood is strategically positioned near the intersection of I-205 and SR-500, allowing for effortless travel to downtown Vancouver, the Columbia River Waterfront, and Portland International Airport.

  • Proximity to Major Employer Hubs

    This central Vancouver location is uniquely surrounded by several of the city's largest healthcare and corporate campuses, significantly reducing daily commute times for local professionals.

Residents in central Vancouver enjoy a wide variety of waterfront activities, diverse dining, and scenic local parks.

  • Vancouver Mall

  • Vancouver Waterfront Park

  • Grant Street Pier

  • Esther Short Park

  • Vancouver Farmers Market

  • WildFin American Grill

  • The Waterfront Taphouse

  • Twigs Bistro and Martini Bar

  • Ruse Brewing

  • Naan N Curry

  • Lindo Mexico Restaurant & Cantina

  • Fortside Brewing Company

  • Waterfront Renaissance Trail

AVIA Lofts on Parkway is located just north of the Columbia River, providing residents with a direct route into the Portland metro area and its primary business districts.

  • Andresen Park & Ride

  • PeaceHealth Southwest Medical Center

  • Bonneville Power Administration

  • Papa Murphy's Corporate Headquarters

  • Vancouver Public Schools

  • The Vancouver Clinic

  • Clark College

  • ZoomInfo Corporate HQ

AVIA Lofts on Parkway provides a curated set of features designed to enhance both your social life and daily comfort.

  • Resort-Style Pool and Spa

    The community features a refreshing swimming pool and relaxing spa area designed for premier outdoor leisure.

  • 24/7 Fitness Center

    Residents enjoy anytime access to a bright, modern gym equipped for a wide variety of strength and cardio routines.

  • Pedals and Paws Facilities

    The community supports an active lifestyle with dedicated bicycle storage and a professional on-site pet spa.

  • Smart Home Technology

    Every home is equipped with modern smart features designed to provide residents with enhanced control and everyday convenience.

  • Sleek Modern Kitchens

    Interiors feature contemporary wooden cabinetry, high-end finishes, and stainless-steel appliances for a high-end cooking experience.

  • Lofty Open-Concept Layouts

    Homes are designed with high ceilings and expansive windows that maximize natural light and create a bright, airy atmosphere.

We have market-rate units available and units available for participants within the Mandatory Housing Affordability program (MHA) in Vancouver, WA. There are also units available for renters who meet the income-restricted requirements.

Maintenance

Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.

We encourage our residents to place a work order through the online resident portal on our property website. You can also stop by the leasing office during business hours to place your work order.

All work orders are responded to within 24 hours, depending on the nature of the work order, we try to have all completed within 24 hours but some can take up to 72 hours to resolve.

No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.

If you are locked out, you will need to contact a locksmith for assistance after hours. If it happens during office hours, contact the office for assistance.

EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.);

Community Information & Amenities

Avia Parkway offers a Modern Clubhouse, 24 Hour Fitness Center, Laundry Center, Dog Park, Pool and Hot Tub, Package Lockers, and more! Check out our amenity page for a full list: https://www.aviaparkway.com/amenities

Select apartment include in-unit washers and dryers for your convenience. For apartments without in-unit laundry, we offer an on-site laundry facility just steps from your door.

Yes, we are pet friendly.

$300 Non-Refundable Pet Fee, $25 Monthly Pet Rent (2 Pet Limit) 

Our stainless-steel appliance package includes a refrigerator, stove, dishwasher, and a microwave and/or vent hood, depending on the apartment layout.

Our onsite staff will not accept packages on behalf of residents; However, we are equipped with full-size package lockers, and any oversized packages should be delivered directly to your door. 

Our Fitness Center is open 24/7 with controlled access. 

Admin

We accept walk-ins during office-hours, but we prioritize prospects with appointments.

You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!

Our application timeline can vary, but it usually takes 1-3 business days as long as all the supporting documents have been submitted. Our team will contact you as soon as possible with results and next steps. 

Rent and specials are subject to change daily. Our application fee is $50/per applicant, we require a $225 administration fee, and our security deposit is $300 (on approved credit), which is determined on your background check. Contact our team for our daily price quote and for more information.*

*subject to change at anytime

Payments are only accepted through our online portal unless otherwise specified. 

Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.

A new security deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.

Utilities

Utilities are not included in your rent amount and will be billed back based on usage.

The property uses a 3rd party utility company who will charge you for electricity, water, sewer, trash, and common area utilities based on an allocation formula.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying the termination fee.

Location

Avia Lofts is conveniently located near popular attractions like Vancouver Mall, Regal Cinemas, Round One Entertainment, and a variety of local restaurants, shops, and entertainment options - everything you need just minutes from home.

We are located within the Vancouver School District

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