Frequently Asked Questions
Maintenance
Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.
We encourage our residents to place a work order through the online resident portal on our property website. You can also stop by the leasing office during business hours to place your work order.
All work orders are responded to within 24 hours, depending on the nature of the work order, we try to have all completed within 24 hours but some can take up to 72 hours to resolve.
No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.
If you are locked out, you will need to contact a locksmith for assistance after hours. If it happens during office hours, contact the office for assistance.
EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.);
Community Information & Amenities
Avia Parkway offers a Modern Clubhouse, 24 Hour Fitness Center, Laundry Center, Dog Park, Pool and Hot Tub, Package Lockers, and more! Check out our amenity page for a full list: https://www.aviaparkway.com/amenities
Select apartment include in-unit washers and dryers for your convenience. For apartments without in-unit laundry, we offer an on-site laundry facility just steps from your door.
Yes, we are pet friendly.
$300 Non-Refundable Pet Fee, $25 Monthly Pet Rent (2 Pet Limit)
Our stainless-steel appliance package includes a refrigerator, stove, dishwasher, and a microwave and/or vent hood, depending on the apartment layout.
Our onsite staff will not accept packages on behalf of residents; However, we are equipped with full-size package lockers, and any oversized packages should be delivered directly to your door.
Our Fitness Center is open 24/7 with controlled access.
Admin
We accept walk-ins during office-hours, but we prioritize prospects with appointments.
You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!
Our application timeline can vary, but it usually takes 1-3 business days as long as all the supporting documents have been submitted. Our team will contact you as soon as possible with results and next steps.
Rent and specials are subject to change daily. Our application fee is $50/per applicant, we require a $225 administration fee, and our security deposit is $300 (on approved credit), which is determined on your background check. Contact our team for our daily price quote and for more information.*
*subject to change at anytime
Payments are only accepted through our online portal unless otherwise specified.
Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.
A new security deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.
Utilities
Utilities are not included in your rent amount and will be billed back based on usage.
The property uses a 3rd party utility company who will charge you for electricity, water, sewer, trash, and common area utilities based on an allocation formula.
No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.
Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying the termination fee.
Location
Avia Lofts is conveniently located near popular attractions like Vancouver Mall, Regal Cinemas, Round One Entertainment, and a variety of local restaurants, shops, and entertainment options - everything you need just minutes from home.
We are located within the Vancouver School District
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Our team is always ready to answer your questions.